Transcript

Today’s word is: Rapport – Rapport means: a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well.

In this English vocabulary lesson, you will learn how to use the word Rapport We are sure that this ESL lesson will help you to enhance your English vocabulary and speak English fluently and confidently.

Natasha had joined as a sales manager with an advertising firm. The company was not doing very well. It was running in a loss. In order to improve the income figures, Natasha developed cordial relations with the employees.

She gained their confidence and shared the current state of the company with them. Since all the employees trusted her, they were willing to follow her lead. Within six months the tables turned (the situation changed) and the company started making good profits.

Now, can you think what magic Natasha did to drive her company on a progressive path? If you are thinking what I am thinking then you are on the right track. Natasha built an excellent rapport with the employees. This helped her in knowing them better and in taking their help to make changes for the company to progress.

Listen carefully on how we can use the word Rapport in 8 different forms in 8 different sentences/Contexts/situations.

Example number 1 of 8: Alison was a trainer. She was quite popular with her participants (students). All of her participants would enjoy her classes and would benefit highly from them. Can you guess why? Well, it’s because Alison would build a good rapport with all her learners and would teach in a method that was suitable to them. This means that she would build a harmonious relationship with them and this would help her in understanding their expectations.

Example number 2 of 8: Naresh would always top the sales figures chart and with every passing year, he was only progressing. Everyone would wonder how is it possible to always excel in sales and increase the figures every year. I’m sure you’ve guessed it by now. Isn’t it? Yes, Naresh would develop an excellent rapport with his clients due to which he would exactly understand their requirements and provide timely services.

Example number 3 of 8: Nataliya was highly respected by her staff. Even all new employees who met her once would speak highly of her. Do you know why? Well, during the orientation itself, she would develop a good rapport with them and be able to gauge (understand) their expectations & strengths and would work around them.

Example number 4 of 8: Tom progressed well in his career. He would get selected in all the companies where he appeared for an interview. His friends would wonder, what is it that he does differently that although from the same batch, he was ahead of all his batch mates. Shall I share the secret with you? Tom would develop a good rapport with his interviewers during the interview itself. This practice helped him in answering all the questions in a natural manner. Isn’t that great? A simple exercise like building a good rapport can help us in multiple ways.

Example number 5 of 8: The speaker was unable to build a good rapport with the crowd and they all left without listening to what he had to share. You know why did this happen? That’s because he was speaking all theory and not using any examples or stories. Such a speech which has no examples can impact rapport building with the audience.

Example number 6 of 8: Aslam conducts training in communication skills. He always gets the best feedback on his training. One of the major reason for that is that in the first hour of training he builds a strong rapport with his trainees.

Example number 7 of 8: Sheila was a primary school teacher. She would play with all her kids like a child. This helped her build rapport with her children. Due to this, the kids even after going to the next grade would go to meet her in breaks.

Example number 8 of 8: The lack of rapport cost the professor his job. And why is that? Because he was projected as someone who is unapproachable and students did not like attending his sessions. Well, eventually the number of students in his lectures dropped and hence, he lost his job.

Today we learned the word Rapport which means – a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well.

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